
Connecting Beyond the Screen: Bringing Empathy to Your Sourcing Outreach
March 9, 2021 · SourceCon Digital ·
Speakers
About this video
Sourcing outreach built for a pre-2020 world does not hold up when the person on the other end may have been laid off, is grieving, or is juggling childcare and no support. A set of real templates once used to train sourcers gets pulled apart line by line, showing exactly why messages that felt personalized and clever at the time can land badly now, and what to write instead.
Key points covered:
- Why opening with "How are things at [company]?" can backfire when the recipient is on a public layoff list, or hasn't yet realized their company is in trouble.
- The problem with volume-based metrics like forty messages a day targeting a small conversion rate, and why shifting the goal from messages sent to responses earned produces better, more thoughtful outreach.
- Why automated seven-message drip campaigns need a kill switch, and what happens when a candidate gets chased through a week when their city has no power or a national crisis is unfolding.
- A real "abduction by aliens" joke template used to nudge non-responders, and why humor aimed at someone possibly grieving or overwhelmed does more harm than good.
- A working replacement for personalization: answering "I'm reaching out because..." for every candidate, based on something specific in their profile rather than a scraped name and company.
- Practical follow-up sequencing that acknowledges a candidate's likely disinterest without pressure, plus adjusting send timing around national events rather than firing off automated messages regardless of what's happening in the world.
- Long-term fixes for keeping track of candidate relationships without a formal CRM, including shared spreadsheets with tags and staying connected on LinkedIn to resurface the right role at the right time.
The throughline is a simple test for any outreach message: would this read as tone-deaf to someone currently out of work, grieving, or stretched thin? Messages that pass that test, built around genuine reasons for reaching out and respectful persistence rather than automated cadence, get better replies and protect a company's reputation with the people it will eventually want to hire.
