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My AI, My Love, My Recruiter

September 21, 2023 · SourceCon Fall 2023 ·

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People are already falling in love with machines. A companion app built from a grieving woman's old text messages with her deceased friend turned into a business offering AI partners for lonely, depressed, or isolated users. Customers began flirting with their chatbots, the company followed the money by adding paid romantic and adult features, ran into legal trouble over exposing minors to inappropriate content, walked the feature back, faced user backlash from people who considered their bots spouses, then restored the racier options months later. A separate company in Japan sells a life-size holographic companion with the same emotional pull.

That pattern raises an uncomfortable question for hiring: if people can form genuine attachments to software, and recruiting runs on relationships, could a machine take over the recruiter's job entirely? Evidence stacks up on the side of "yes." AI already beats chess champions, performs surgery, flies fighter jets, writes original music, and in one demo, calls a sales prospect, books a Tesla test drive, and closes the conversation sounding entirely human. A support-focused company in India cut ninety percent of its call-center staff for a chatbot; a similar move reportedly happened at a major e-commerce platform. Presentations built entirely around stacking automation tools show a hiring process that runs with almost no human involvement.

But several forces slow that momentum:

  • Cybersecurity: engineers at a major electronics company and a major online retailer leaked proprietary code into a public chatbot, prompting internal bans; a large share of businesses surveyed worldwide are banning or restricting generative AI at work, many permanently.
  • Regulation already on the books: New York City requires annual bias audits of automated hiring tools, public disclosure of results, and notice to applicants; Illinois requires consent for AI-scored video interviews; Maryland requires disclosure when AI is used in hiring.
  • Regulation in progress: a federal bill would bar machines from making hiring, firing, or promotion decisions outright; another would force employers to disclose AI use and hand candidates a copy of the algorithm used to evaluate them.

Taken together, the legal and security pressure suggests full automation of hiring is further off than the demo reels imply, and that recruiters keeping an eye on compliance requirements may be the ones who stay employed.

My AI, My Love, My Recruiter | ERE Pro