
Order Out of Chaos: Wrangling the Right Talent Intelligence to Streamline Your Recruiting Process
May 23, 2023 · ERE Recruiting Conference Spring 2023 ·
Speakers
About this video
Recruiting data tends to be abundant and confusing at the same time. Talent acquisition teams often sit on top of applicant tracking systems, HCMs, and spreadsheets full of information nobody quite trusts, while still struggling to answer basic questions: how is the process performing, and if something is wrong, what fixes it. Getting from raw data to a usable answer starts with picking a destination, cleaning up what exists, and resisting the urge to track everything at once.
A hiring process, even a simplified one, breaks into stages such as sourcing, screening, interviewing, offer, and onboarding. Tracking average time spent in each stage is a useful starting point, but speed is not automatically the right thing to optimize. A background check that takes two weeks because of a state police turnaround cannot be sped up no matter how much attention it gets. More detailed funnel views, including drop-off rates at each stage and the probability that a candidate moves from one bucket to the next, show where effort actually pays off, whether that means fixing a slow hiring manager or building a larger talent pool at the top of the funnel.
Two structural problems get in the way of clean answers. Data quality and architecture in HR systems tend to be poor because of historic underinvestment, mismatched database design, and inconsistent decisions made years earlier by people no longer around to explain them. On top of that, recruiting teams are almost always overloaded and mid-transformation, which compounds disorganization and turns existing metrics into a source of confusion rather than clarity.
A more workable approach limits itself to a handful of principles:
- Business context comes first, since a retail workforce, a manufacturing site, and a software company each care about entirely different things, from fill speed to ramp-up time to skills quality
- Tracked metrics stay to a small handful, since most people can only meaningfully hold four to six data points at once
- Lead metrics that can be acted on directly get separated from lag metrics, like time to productivity, that require indirect intervention
- Funnel-stage detail, including where candidates get rejected or drop back into a talent pool, diagnoses specific bottlenecks rather than relying on a single overall time-to-fill number
Genuinely useful recruiting intelligence treats data quality as an ongoing target tied to current business questions, not a one-time cleanup project.
